Grievance Redressal Cell (GRC)

The Dhareshwar Shikshan Sanstha’s Aurangabad Arts and Science College Grievance Redressal Cell (GRC) is a committee established to address and resolve grievances or complaints from students, faculty, and staff within the college. The GRC serves as a platform for individuals to voice their concerns, seek assistance, and find appropriate solutions.

Introduction:

The Grievance Redressal Cell of Dhareshwar Shikshan Sanstha’s Aurangabad Arts and Science College, located in Chincholi Limbaji, Ta. Kannad, is a dedicated body responsible for handling grievances and ensuring a fair and transparent mechanism for dispute resolution. The GRC aims to maintain a conducive environment for all stakeholders by promptly addressing their concerns and maintaining the overall well-being of the college community.

Structure:

The GRC is typically comprised of the following members:

Chairperson: The head of the GRC, often a senior faculty member or administrator, responsible for overseeing the cell’s functioning and ensuring the timely resolution of grievances.

Faculty Representatives: A few faculty members are appointed to represent different departments or disciplines within the college. They act as mediators and provide guidance to individuals seeking redressal.

Student Representatives: Student members are chosen from various courses and classes to ensure that the student community’s interests and concerns are well-represented.

Non-Teaching Staff Representative: A non-teaching staff member is included to address grievances related to administrative or operational matters.

Secretary: A designated member is responsible for maintaining records, receiving complaints, and coordinating the overall functioning of the GRC.

Functions:

The Grievance Redressal Cell performs several important functions, including:

Receiving Complaints: The GRC accepts complaints or grievances submitted by students, faculty, or staff members regarding any issues within the college premises or related to the college’s functioning.

Investigation and Analysis: The GRC investigates the complaints received, analyzing the nature and extent of the grievance. This may involve gathering relevant information, interviewing involved parties, and conducting necessary inquiries.

Mediation and Resolution: The committee aims to resolve grievances through mediation and negotiation, facilitating discussions between the parties involved to find mutually agreeable solutions.

Maintaining Confidentiality: The GRC ensures the confidentiality of the complainant and treats all matters with utmost privacy and sensitivity.

Record-Keeping: The GRC maintains proper records of all complaints received, actions taken, and resolutions provided for future reference.

Recommendations and Reporting: In cases where a resolution cannot be reached internally, the GRC may make recommendations to the college administration for further action. The committee also prepares periodic reports summarizing the grievances received and their outcomes.

Awareness and Education: The GRC organizes workshops, seminars, or awareness campaigns to educate the college community about their rights, the grievance redressal process, and ways to maintain a harmonious environment.

By establishing the Grievance Redressal Cell, Dhareshwar Shikshan Sanstha’s Aurangabad Arts and Science College aims to ensure a fair, transparent, and inclusive atmosphere that promotes the overall welfare and growth of its students, faculty, and staff.

 DUTIES & RESPONSIBILITIES OF GRIEVANCE REDRESSAL CELL (CONVENOR – PUBLIC GRIEVANCE OFFICER)

Dealing with grievances received in writing from students about any of the following:

• Academic Matters: Related to conduct of classes, perceived unfair treatment by teachers, etc.
• Financial Matters: Related to dues and payments for various items from Library, etc.
• Administration matters: Related to timely issue of Identity cards, statement of marks, certificates, or other matters
• Other Matters: Related to infrastructure, canteen, security on campus, etc.
• Where necessary, making recommendations to the Principal, regarding action to be taken
• Submission of annual reports to the Principal

Committee Members 2022-23